Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

• Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with using our website, the mobile reference applications, and any software provided on or in connection with the services.
• Notice that some of Internet-based communications, such as Email, are vulnerable to malicious third-parties. However, our team do their best to comply complete protection.
• Moreover, the privacy policy mentioned below is applicable to all visitors, users, and others who access the Services.

What information do we collect when visiting our website or app?

We collect the following types of information:

• Registration:

When you register to our website or application, your name, email, phone number, date of birth, your country, username and password for access will be requested.

• Ordering:

When you order one specific service, address and mailing address will be asked accordingly.

• Profile:

First and last name, pictures may be accessible for completing profile information.

• Mobile device:

When you use your mobile device, some features of our application depends on the information provided by your mobile. For example, you may process the image captured by your camera, or utilize the voice commands to control the services. Granting us access does not mean you are granting us unlimited access to that information or that we will access specific information without your permission.

• Photo and camera: After your permission, we will only use images or pictures which you choose to share.
• Location: some features need your location by using for example GPS or Bluetooth. We will gather your information, once you get us explicit permission. Notice that your IP address always traced for purposes described in the following.
• Voice: For special voice command feature of NIO, your microphone is achievable after your permission.
• Contact list:

Some services such as communication between NIO-enabled devices need your contact lists and third-party social media site friends.

• Device recognition:

After logging on with your mobiles and tablets, we will identify your device information, because some features of the application are only associated with your device capabilities such as hardware, CPU, sensors.

• Metadata:

Metadata store in order to become your content more searchable and interactive. Metadata include your comments, tagged photos and locations, hashtags

When do we collect information?

We collect information from you when you register on our site, fill out a form, enter information and use related features of our application or website.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website or application, and use certain other features in the following ways:

• To provide all your information after you sign in to application and website
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To update or upgrade NIO application, automatically.
• To assess our metrics to enhance application features.
• To improve our application and website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To diagnose, fix and improve technology problems.
• To quickly process your transactions.

How do we share your information?

• Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may share some part of your collected information with our affiliates. They help us enhance our services, products, and application. Note that we disguise whole parts of data by which you may be recognized by others.

• Privacy setting:

You can control which kinds of your information are shared by the applications and website. Note that only some parts of setting are editable.

• Change in NIO ownership:

In case of either transferring or buying part or whole of NIO ownership, your data will be among the components sold or transferred. The new ownership will comprehensively respect this privacy policy.

• Maintenance of data

After six-month termination or deactivation of your account, your data will be omitted from the server.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do collect credit card information, but did not know PCI compliant scans are now required.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. That make your site experience more efficient and may not function properly.

Third-party links

We do not include or offer third-party products or services on our website.

• Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

• We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

• We also use Google Analytics provided by Google as third party on our website.

Google analytics benefit from “cookies” stored on your computer in order to identify users’ interaction on the website. Only in rare exceptional cases, the complete IP address transmitted to a Google server in the USA. Google assist us to assess your attribute to the website, prepare reports and other related services. Undertaken as part of Google Analytics that your IP address is not associated with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, we would point out, however, that you can optionally use to their full extent in this case not all features of this website and applications. You can also prevent the data generated by the cookie about your use of the website (including your IP address) to Google and the processing of these data by Google, by downloading available at the following link browser plugin and install: http://tools.google.com/dlpage/gaoptout?hl=en.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. Users can refuse the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits of this website: Deactivate Google Analytics.

• We benefit from Google Firebase provided by Google as third party on our application. NIO application use Firebase Analytics to collect app usage statistics. NIO uses this usage statistic to improve its feature. Firebase implements some features such as the number of users and sessions, session duration, operating systems, device models. According to Google policy, this tool helps us provide, maintain, protectand improve services, and develop new ones. Google Firebase share only non-PII information with its partners.

Opting out:

Users can view and edit preferences for how Google Firebase in accordance with Google Privacy Policy.

• Fabric SDK

This tool brings us with the capability to collect crash logs via the Crashlytics service. For more information, please refer to the link bellow:

https://get.fabric.io/crashlytics?locale=en-gb#Privacy

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By logging in to your account

How does our site handle Do Not Track signals?

We don't honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because:

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old, without paternal permission.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

With respect to other website and services

We are not accountable for the processes accomplished by any websites or services linked to or from our application or website. Note that once you use a link to go from our Service to another website or service, our Privacy Policy does not apply to those third-parties. If you are using a third-party website or service and you allow them to access your information you do so at your own risk.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Include the physical address of our business or site headquarters.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

• Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

There is no access to contact data of customers for any third party, thus, the unsolicited spam emails for advertisement purposes from third parties are plainly prohibited, 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
https://niomatic.com
Brisbane, Queensland
Australian
info@niomatic.com